Frequently Asked Questions
  1. Where is Bennys Beauty World based? We are a Canadian owned business in Edmonton, Alberta.
  1. Where are your products shipped from? Although we are Canadian owned, we also have businesses outside Canada. We ship our products from Canada, and other warehouses in the US, China and Europe according to stock availability. We offer fast delivery on all orders. Our processing time is 24 hours.
  1. Can I expedite my shipping? Yes. We offer Canada Post, USPS, FedEx, UPS and DHL expedited shipping options and would include other global carriers soon.
  1. Can you ship internationally or process international credit card's? Yes. We offer international shipping and accept PayPal and other specified Credit cards. 
  1. How can I pay for my order? We accept Visa, MasterCard, and American Express. We also accept payment via PayPal, other payment methods are also available including E-transfer.
  1. How long will it take me to get my order? All orders arrive within the estimated time on the product detail page.
  1. How can I check the status of my order? We know you can't wait to receive your order, which is why we will always notify you when your order ships via email. You can also see the current status of your order here
  1. Why is my shipment delayed? We appreciate your patience and apologize for any delay. While we are still fulfilling all orders early, due to the impact of Covid some carriers have experienced some shipping delays. 60% of our deliveries ship via Canada Post. Please check for delivery updates. 
  1. Where is my order confirmation email? We apologize for the confusion with locating your order confirmation email. Sometimes the email will get sorted into another folder within your email, please check the different folders in your email.  Please also check to see if you completed checkout using your phone number. You would receive an SMS instead.
  1. My discount code is not working, what do I do? We are sorry you are having trouble checking out using our manual discount codes, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
  2.  Can I cancel or change my order? We begin processing your orders  as soon as they are placed, for cancelation or change to your order please notify us within 24 hours. We would be unable to cancel or make changes to orders after that time. Returns can be initiated through our  returns page
  3. Can I exchange my order? If you’d like to make an exchange, simply  return the unused goods to us and make a new purchase for the item or items you want through our site.
  4. How do I return my order? Returns are accepted for all items within  30 days of purchase. Please contact us to initiate the return process.
  5. What do I do if my order is damaged? We are so sorry to hear that your order arrived in less than pristine condition! Kindly inform us and we would make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. 
  6. Why did I only receive part of my order? Be rest assured your order would be complete. It's on its way! While we do our best to ship all orders in one package, there are times when orders we receive ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
  7. I received the wrong goods, what do I do? Although we strive for perfection, we are human and sometimes the wrong items are  shipped from our warehouses. We are sorry for any inconvenience  this has caused and our customer service team is      here to help make things right. Please contact us via email  so we  can work to get you your goods as soon as possible.
  8. Where can I find product sizing information? Product sizing varies between different brands and styles. Product size information can be found in the product description page. Unless otherwise specified sizing is in cm and is taken with the item lying flat. .
Order never arrived:
Please If your order does not end up arriving 3 weeks after the estimated period, be sure to let us know! 
First, check your shipping confirmation to be sure you entered the correct address.
If the shipping address was correct, get in touch with us noting your order number. We would gladly help out. 
We are available Monday-Friday from 8am-6pm MST
Express Shipping: 
DHL and UPS International shipments may incur customs fees. For each country, the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. Please note: We do not take responsibility for customs duties. 
 Thank you for shopping with us. We appreciate your business!